Return Policy

Exchange Policy

At Central Commodities GT, we want you to love every purchase. If you need to exchange an item, here's how we make the process simple and fair.

Exchange Eligibility

✓ Items must be:

  • In original condition (unworn/unused)

  • With all tags attached

  • In original packaging

✓ Request must be made within 5 days of delivery
✓ Only full-priced items eligible (sale items are final)

How to Exchange

Contact Us Within 5 Days:
📧 Email: contact.jazcollections@gmail.com
📞 WhatsApp: +971 50 854 4371
Include: Order number + product photos

Get Approved:

  • We'll respond within 24 hours (Sun-Thu)

  • Receive return instructions & authorization code

Ship It Back:

  • Use any tracked courier service

  • Address: [Central Commodities GT Warehouse, Dubai, UAE]

Get Your Replacement:

  • Processed within 48 hours of receiving your return

  • Free re-shipping for our errors (wrong/defective items)

Important Notes
• You Pay Return Shipping (unless our mistake)
• Exchanges depend on stock availability
• No direct size swaps - you'll receive store credit
• UAE customers: Keep customs paperwork for returns

What We Don't Accept
✗ Worn or altered items
✗ Products without security tags
✗ Requests after 5 days
✗ Perfumes/beauty products (hygiene reasons)

Need Help?
Our Dubai team is available:
Sun-Thu 9AM-5PM GST
📧 contact.jazcollections@gmail.com
📞 +971 50 854 4371

Central Commodities GT reserves the right to refuse exchanges that don't meet these conditions.